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  • What is a Bulk Order?
  • How do I reach Bulk Orders?
  • How do I receive a Bulk Discount?
  • What information is needed to place an order?
  • Does Bulk Orders ship to multiple addresses?
  • What payment options do you accept?
  • How do I pay by Purchase Order?
  • Why does Bulk Orders charge Shipping and Handling?
  • What time does my order have to be received by the Bulk Orders Department in order to have processing begin the same day?
  • Does Bulk Orders check inventory before supplying a Price Quote?
  • How long is a Price Quote valid?
  • Where is my Order Number?
  • Is a Bulk Order returnable?
  • How much does it cost to ship a Bulk Order internationally?
  • Is tax charged on Bulk Orders?


    • What is a Bulk Order?

    A Bulk Order is an order for 50 or more copies of the same title. In many cases, BookPal can give bulk purchase discounts on orders of this size.  To request a price quote for for titles you didn't find on our site, please send an email to support@book-pal.com, and depending on current volume we will respond within 1 - 3 business days from receipt of your request.

    For some of our products, bulk pricing is featured on the product page - simply click the View Quantity Discount button to see volume discounts for that item. 


    How do I reach Bulk Orders?

    If you have any additional questions or comments, please email the Bulk Orders Department directly at support@book-pal.com.  Alternatively, call us on (866) LA-BOOKS [522-6657].


    How do I receive a Bulk Discount?

    • To request a Price Quote, please contact us at support@book-pal.com, and depending on current volume we will respond within 1 - 3 business days from receipt of your request.
    • Once you receive your Price Quote, if you are interested in affording yourself of the additional Bulk Order discount, please call us on (866) LA-BOOKS [522-6657] to place the order.



    What information is needed to place an order?

    If you would like to place an order, please send a fax of your Order Form to (949) 271-4704. We require the following information:
    1. Name, phone number, company/institution
    2. Date when the titles need to arrive (MM/DD/YYYY) - full date required.
    Shipping Information:

    1. Ship-to address (including City, State and Zip)
    2. Ship-to telephone number
    If paying via Credit Card please provide:

    1. Credit Card Number and Expiration Date.
    2. Exact Name on the Credit Card
    3. Exact Bill-to address of the Credit Card (including City, State and Zip)
    4. If applicable -- Please provide daily limits and/or transaction limits on Credit Card Provided Above


    Does Bulk Orders ship to multiple addresses?

    Yes, we do! Please contact us at support@book-pal.com for further instructions and applicable fees.


    What payment options do you accept?

    We accept Visa, MasterCard, American Express, and the BookPal Purchase Order Account Number.



    How do I pay by Purchase Order?

    • Account setup is required if paying by Purchase Order.
    • Purchase Orders are accepted for purchases of $500 or more.
    • Please contact us to fill out a Purchase Order Application.
    • Please allow 72 business hours for credit approval.
    • If you would like more information about a BookPal Purchase Order Account, please visit our Help Desk.



    Why does Bulk Orders charge Shipping and Handling?

    We handle our Bulk Orders outside our system to facilitate the processing and delivery of these large orders; therefore, due to the weight and handling, and your fulfillment requirements, there may be a Shipping and Handling fee that is included in our quotes.


    What time does my order have to be received by the Bulk Orders Department in order to have processing begin the same day?

    If you would like to have processing of your order begin on the day of acceptance, please ensure that we receive your order no later than 2 p.m. ET. If we do not receive your order by 2 p.m. ET, processing will begin on the next business day. Processing time will take roughly 3-4 business days (may increase or decrease depending on order requirements).


    Does Bulk Orders check inventory before supplying a Price Quote?

    • On requests of 50-99 copies, inventory will be checked at the time the quote is accepted. Once we receive your faxed order form, we will confirm that these titles are available. Inventory is subject to change.
    • On requests of 100 copies or more, inventory will be checked at the time a Price Quote is requested. Inventory is subject to change.



    How long is a Price Quote valid?

    Price Quotes are valid for 10 business days. If a Price Quote is accepted after 10 business days, you will receive an Updated Price Quote for your approval or rejection.


    Is a Bulk Order Returnable?

    No. Becuase of the discounts being extended, Bulk Orders with BookPal are non-returnable.


    How much does it cost to ship a Bulk Order internationally?

    International Shipment (outside of the contiguous United States) Charges are based on weight and destination. If interested in shipping internationally, please provide full ship-to address, including postal code, at the time you request a price quote.


    Is tax charged on Bulk Orders?

    • In accordance with applicable law, BookPal collects tax in California.
    • Goods and Services Tax (GST) is applicable on shipments to Canada.
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